Having problems pinging a remote user? Can they ping you just fine?

Here’s the steps I did:
1. Install the latest and greatest driver for the network card. Check.
2. Turn off the firewall. Windows firewall, or a third party firewall, may be blocking the ICMP ping protocol. Check
3. Uninstall the network device. Then scan for hardware changes and it should automatically reinstall. Check.
4. Do you use Cisco VPN Client? Open the VPN Client, right-click on the system tray icon, and uncheck “stateful firewall (always on)”. Check.
5. Reset the switch/change cables/reboot the computer. Check.

Then you should be done. If you have more suggestions, or can’t get something to work, let us know.