We utilize KACE (SMA K1000) for our helpdesk/ticketing, and inventory management. Part of our deployment packages include the KACE agent – this agent is required to send back data about the system it is installed upon (username, OS specs, hardware specs, etc).

Unfortunately, there are some times that the KACE agent doesn’t play nicely and it needs to be reinstalled. Or, in my case (pun intended), I needed to make a new GM image for deployment and it is recommended to NOT have the KACE agent installed prior to sysprep.

Open an administrator command prompt:

wmic product where "name like '%kace%'" call uninstall /nointeractive

This will find and remove any “KACE” related software currently residing on your system. You should see the messages “Method execution successful” and “ReturnValue = 0” if this runs successfully.

Note: This does not remove any existing firewall rules or files created outside of the standard install/uninstall configuration.