Outlook 2007 Cannot Create File Error

I had a user complain that they could not open attachments via Outlook anymore. The system they are using is a Windows XP Pro SP3 system with Office 2007 installed. Their workaround was to save the document to their My Documents folder (or desktop) and then open that way. I wonder why they complained…

Here’s the exact error:
Cannot create file: (filename). Right-click the folder you want to create the file in, and then click Properties on the shortcut menu to check your permissions for the folder.
unabletoopenfolders

Here’s the fix:

Navigate to C:\Documents and Settings\USERNAME\Local Settings\Temporary Internet Files\Content.Outlook\
You’ll find a randomly name generated folder in here. In my case it’s MI2MU5YB. Open this folder.
You’ll now find a bunch of files – all of which you’ve opened as attachments before.
Select All
Delete
Retry to open your attachment

***EDIT*** 03.08.2011
I just had a user with this error: Word cannot complete the save due to a file permission error. The same fix above applies in this case. User on XP, office 2007.

And the location on Vista/7 for temporary internet files:
c:\users\YOURUSER\AppData\Local\Microsoft\Windows\Temporary Internet Files\

AND you can just open up Internet Explorer, go to Tools / Internet Options
Then click the Delete… button. I generally only select Preserve Favorites Website Data and Temporary Internet Files. But that’s just me.

5 thoughts on “Outlook 2007 Cannot Create File Error”

  1. Great!! I never knew of another folder for attachments (Content.Outlook). This also took care of a problem where the preview pane in Outlook 2007 wouldn’t work for Excel attachments. Marvelous!

  2. Jim,

    It shouldn’t be connected. The issue I was having was not for blocked attachments, it was for denying the creation of the temporary file.

  3. You are the man. This has been driving me crazy for awhile, and you nailed the fix for me. Nice work!!

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